Documented Issue with original 2005 Dell D610 Laptop Image

When performing searches or managing files/folders in the Windows Explorer, you may periodically receive the following error message which causes Windows Explorer to shut down:

explorer.exe - Application Error
The instruction at "0x77f16a3b" referenced memory at "0x77f16a3b".
The memory could not be "written".
Click on OK to terminate the program
Click on CANCEL to debug the program
The exception unknown software exception (0xc000409) occurred in the application at location 0x59a7295d.

To fix this problem:

• Close all programs and get to your Desktop.
   
• Right-click on My Computer and select Properties.
   
• Select the Advanced tab.
   
• Under Performance, click the Settings button, then click the Data Execution Prevention tab.
   
• Select the Turn on DEP for all programs and services except those I select radio button.
  
  
   
• If you see Windows Explorer listed in the window, click the checkbox next to Windows Explorer to enable it, then click OK. You will be told that your changes will not take affect until you reboot. Click OK and OK again. Reboot your computer by clicking Start, Shut Down, Restart.
   
• If you do NOT see Windows Explorer listed in the window, click Add.
   
• In the Look in... section, click the down arrow and select Villanova (C:).
   
• Double-click the Windows folder.
   
• Locate and double-click on explorer (it may say explorer.exe).
   
• When you get the error here, click OK:
  
  
   
• Make sure that Windows Explorer is listed and that it has a check in the box.
   
• Click OK.
   
• Close all programs.
   
• Reboot your computer by clicking Start, Shut Down, Restart.
   

Instructions taken from http://www.unit.villanova.edu/pc/updates.html#explorer