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Villanova School of Business Partners with APQC for
Best Practices Research Initiative
VILLANOVA, PA, 5 February 2008—The Villanova
School of Business (VSB) is pleased to announce its official partnership with Delaware nonprofit
corporation, APQC. VSB will serve an advising support role for the
consortium research initiative Process Measures and Analytics: The Right Data for the Right
Decision. The purpose of this innovative study is to address the need for effective process
measures and more in-depth analysis of process data and to leverage such analyses to enable
fact-based decision-making.
In their advisory support function, Professors George Diehl, Matthew Liberatore, and Wenhong
Luo will use their business
expertise to recommend and evaluate potential best-practice organizations. APQC and VSB will
assess these identified organizations and utilize the companies’ established process management
disciplines to design process measures from the stakeholder perspective; establish a process
measurement framework that enables analytical assessment of business/operational performance;
utilize process analytics to predict business outcomes and impact customer value; and understand
how process measures enable structured, fact-based decision-making.
These objectives will be met via VSB’s review of screening surveys and interviews, implementation
of recommendations for APQC’s Site Visit Guide, and presence at best-practice organization site
visits. Finally, VSB will contribute insight and thought leadership to the APQC’s report of the
study’s ultimate findings.
APQC is a member-based organization that provides benchmarking and best practice research for
approximately 500 worldwide organizations. The organization is internationally recognized as a
resource for process and performance improvement.
VSB has been at the forefront of business education since it was founded in 1922. Today,
VSB is ranked #13 in the nation among undergraduate business schools by BusinessWeek, and serves
over 2,500 undergraduate and graduate students. The school is also home to four Strategic
Initiative Groups (SIGs). These faculty groupings—designed
to foster innovative, cross disciplinary research and teaching opportunities among
faculty—include Business Innovation,
Financial Services, Analytics, and Corporate Social Responsibility.
FOR MORE INFORMATION:
Andrea Carter, Marketing & Public Relations
Villanova School of Business
Villanova University
800 Lancaster Avenue
Bartley Hall
610.519.6715
andrea.carter@villanova.edu
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