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FAQs for Engineering IT Support
How do I install software via SMS?
Follow the instructions on the Software Installation page in the Support area of this web site.  If you encounter difficulty, please email webmaster-engineering@villanova.edu or stop by CEER 209 for individual assistance.


Can I change my email address?
You cannot change your email address unless you officially change your name with the University.  You can complete a Name or ID Change for students through the Office of the Registrar.

How do I change my mailing address?
You can complete an Address Change Form for students through the Office of the Registrar.

How do I change my email password?
If you know your email password but want to change it, you can use the Self-Service Reset Password option.  If you do not know your email password, you must stop by Vasey Hall 101 to show your Wildcard in order to get your password reset.

What is Novasis?
Novasis (Nova Student Information System) maintains all of your academic, demographic and financial information at Villanova.  You can log into Novasis using your email ID but you will need a Novasis password. If you do not know your Novasis password (different from your email password), you can reset it here by clicking on Secure Login, and the link "Don't know your Novasis Pin?". This will allow you to get your Novasis password information.

How do I get my Student ID number?
Your Student ID (example:  00654321) can be found my logging into Novasis using your email ID.  This Student ID should be used on every document or reference that you would normally use for your Social Security Number.  For security reasons, Villanova does not use SSN's to identify a student.

Where do I get a new student ID card (Wildcard)?
The Wildcard Office is located on the 1st Floor of Dougherty Hall.  You can also visit the Wildcard web site for more options for your Wildcard.  You can also change the picture on your Wildcard online, for a fee.