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Refund Policy

A full refund on any item purchased at the University Shop may be requested ONLY if the following conditions are present:

  • The original cash register receipt is presented showing date of purchase, prices, departmental names and method of payment. This receipt may not be defaced in any way.

  • The merchandise being returned can be matched to prices on the cash register receipt being presented.

  • The merchandise is in re-saleable condition, still bears the University Shop price marking and is complete with any original packaging. (Store Management reserves the right to judge the condition of the merchandise, especially new textbooks.

  • The merchandise is not listed as "unreturnable" (see list posted separately).

  • For merchandise other than course books, the current date is not more than 10 days from the date of purchase on the receipt.

  • For all course books (new or used):
    • For current course books purchased before the special Textbook Refund Deadline of the appropriate semester (see below), that deadline must not have passed.

      Textbook refund deadlines are:
      • All Fall Semesters: September 15th
      • All Spring Semesters: January 25th
      • All Summer Sessions 1 & 3: June 10th
      • All Summer Sessions 2: July 10th
    • Current course books purchased after the "Textbook Refund Deadline" are unreturnable unless the course is being dropped during the authorized drop period. Proof of dropping the course is required for refunds of this nature after the Textbook Refund Deadline.

      Note: If the deadline falls on a non-business day, the effective date will be the next business day.
  • The merchandise was originally paid for with cash, money order, traveler's checks or personal check. Exceptions:
    • If the customer has a current outstanding returned check or other obligation to the University, the refund may be denied or applied to the outstanding obligation.
    • If the merchandise was charged to VISA, MasterCard, American Express, or Discover the refund will be processed as a credit to the appropriate account.
    • If the merchandise was charged to a Villanova Wildcard debit account, the refund will be processed as a credit to the appropriate account.

Final note: The management of the University Shop reserves the right to make any other exceptions to this policy as deemed appropriate.