Installation of New Computer Equipment

UNIT provides initial installation of Personal Computers and Local Area network servers that were purchased by departments in accordance with the 'Computing Resource Procurement' policy. The installation includes the connection of the hardware to the campus network plus installation of one of the University's standard PC images.

Online Help

Most software packages are delivered with context sensitive on-line help. Users are encouraged to take advantage of this feature.

Help Desk

UNIT provides centralized help facilities for all university computer users. The help desk staff can be reached via a central phone number: 9-7777. The staff will attempt to diagnose the caller's problem and either solve it directly over the phone or ensure that the problem is resolved by someone else in UNIT.

Request for Services

For small systems or modifications to existing hardware/software configuration, users are asked to submit a Request for Services Form. All requests require approval by the department director or chair. Together with the requesting department, requests for services will be analyzed as to their feasibility, impact on other departments, costs, as well as short and long term resource requirements.

Requests that require less than two person days to be completed can be approved and initiated by the appropriate UNIT department manager or director. Requests requiring more than two days have to be authorized by the Executive Director UNIT. Large project requests that span more than a single department, require capital expenditures and more than two weeks of human resources have to be approved by the University Council for Information Technology (UCIT) and follow a defined decision making process.