Lost user id and password?

Email, Novell Client Servers, My Classrooms, Villanova Homepage Login, MS Frontpage, Computer IP Registration, please go to: http://vuauth.villanova.edu/vusecurity/passwordSelfReset (be prepared to supply your student id number and wildcard number).  If you experience problems, please contact the helpdesk at 97777 or walk-in to the TechZONE in Vasey Hall, Rm. 101 for a password reset.

Novasis, please go to www.novasis.villanova.edu and click on Enter Secure NOVASIS Area, then go to “Unable to Login and Don't Know Your Novasis PIN. ”

Where do I pick up my new computer?

Incoming Freshman Class and Junior Class can participate in the Early Ship program to receive their laptop in the summer of 2009. Students not participating in the early ship option please follow these instructions: Juniors can pick up their new laptop during the first week of classes at the TechZONE in 101 Vasey Hall.  Freshmen who do not participate in the early ship option can pick up their laptop during Orientation at the TechZONE in 101 Vasey Hall.

Early Ship Option to receive your new laptop during the summer. The option to sign-up for Early Ship in Novasis will be available starting on May 6, 2009.

Please follow the instructions below to sign-up for Early Ship through Novasis:

• Login to Novasis at: http://novasis.villanova.edu
• Click on Login to Secure Area (Forgot your pin? Go to Novasis, click on Login to Secure Area, Click on “Forgot your pin?” and follow the instructions.)
• Click on Personal Information
• Click on Laptop Program Ship to Address
• Accept the Program Agreement
• Complete the address information

Please Note: By filling out the form on the web, you have accepted the Terms and Conditions of your Laptop Program Agreement.

Where do I go for laptop service and support?

The TechZONE, in Vasey Hall, Rm. 101, is a walk-in hardware and software support service center for all Villanova University issued laptops. Non Villanova University issued laptops can receive software and connectivity support. A Dell and Apple certified technician is available on-campus during the week (Monday through Friday). For phone support, call the Helpdesk at 610-519-7777 or email support@villanova.edu or use the Villanova Self Serve Helpdesk at UNIT Self-Service Help Desk (SSHD).

What network cable do I need?

Every laptop distributed to students will come with a 10ft green Ethernet cable to be used throughout campus. If you require the older gray cable, please contact your RA or vist the TechZONE at 101 Vasey Hall.

What do I do if my laptop is stolen?

Each student is responsible for the care of his or her computer. The student is responsible for any loss, damage or theft of the computer up to $1,000.00 for the first incident. Students must file a police report and contact Villanova University’s Public Safety Department at 610-519-6979.

Villanova University’s Public Safety Department will contact the Laptop Program Administrator to prepare a replacement laptop. The student’s tuition will be charged $1,000.00 and another laptop will be issued to the student.

If I am studying abroad, can I take my laptop?

Yes, but if you have a laptop service issue, use the Villanova Self Serve Helpdesk at UNIT Self-Service Help Desk (SSHD) or call 610-519-7777 or email support@villanova.edu.  Note, you will not receive the same level of service abroad that you receive on campus. Please review the study abroad service and support information at this link studying abroad.

What must I do, if I leave Villanova?

If for any reason you are no longer a full-time student at Villanova, you must return your laptop to the TechZONE in Vasey Hall, Rm. 101 as soon as possible.  For more information, please visit our policies page.