University Mobile Devices/PDA Policy
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Develop a clear policy on
supported platform and mobile devices.
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Identify the standard
platform and set of supported devices.
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Review current University
policies on acceptable use and security to address
mobile device issues.
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Recognize mobile devices as
compliment to PC / laptop.
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Email on mobile devices
(recommend reading/sending email on PC/laptop because of
attachment compatibility).
Acquisition
Policy
The University will purchase
and deploy mobile devices required by employees and
authorized by the budget administrator. Smartphone devices
must be approved at a VP level.
Device Upgrades:
- PDA 18 months
- Smartphone 12 months
*Devices not on the website will not be supported.
Upgrades or new devices will be tested within a 2 to 3 month
period from the release date. Once approved, the
device will then be made available.
Support
UNIT will provide multiple
levels of support for mobile devices – Full Support
for University standard mobile devices; Limited Support
only for mobile devices using University synchronization and
application services; and No Support for all other
mobile devices.
Full Support : Applies
only to University owned standard mobile devices and
includes:
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Basic hardware/software
support including the installation, configuration, and
diagnostic trouble-shooting.
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Coordinate warranty repair
services with vendor.
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Provide replacement mobile
device in warranty period with University standard
image/settings.
-
Diagnostic trouble shooting
for use of University synchronization and application
services.
-
Diagnostic trouble shooting
for connection to University wireless network.
User is responsible for:
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Battery replacement
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Data loss due to battery
misuse or failure
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Data backup
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Data loss due to user not
synchronizing the PDA with the desktop
-
Infrared communications
between devices
-
No support for third party
or beta software
Limited Support:
Applies to mobile devices that meet the compatibility
requirements of the University synchronization and
application interface. Includes:
No Support:
Applies to all other devices (non-University owned standard
mobile devices).
Synchronization
Standard
synchronization setup for each supported device.
RIM/Blackberry:
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