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How do I sign up?
Go to
http://alert.villanova.edu
What do I use to log in?
- You will be required to enter in an email address
and a password when you register.
- For Villanova Faculty, Staff and Students we
recommend you use your Villanova Email Account.
What can you register?
- Cell Phone via sms/texting
- Email Account (work, home other)
- Smartphone/PDA (Blackberry, Treo and other
handhelds)
- Pager
How do I add, remove, or edit devices?
To edit or remove devices registered or add a new device, go
to devices tab in Nova Alert. Here you can verify the
devices are configured properly, i.e. correct carrier,
number, email, etc.
What if I change my phone carrier?
To receive SMS text messages, you need to delete old
entry and re-add the device again when your carrier changes.
This also includes cell phone carrier mergers, such as
Cingular and AT&T.
I am not receiving messages what do I do?
Send yourself a test to confirm. Log into Nova Alert and
click Send test Go.
My cell phone is configured properly, but I am still not
receiving SMS text alerts?
- Contact your cell phone carrier to ensure you are
configured to receive messages.
- Try to delete device and re-add it this allows for a
new connection to be established in the system resolving
most issues.
- Contact support to report a problem.
What if I am not receiving the e-mail alert messages?
- Send yourself a test
to confirm. Log into Nova Alert and
click Send test Go.
- Check your junk e-mail folder in your mail program.
You will need to add the address
alert@alert.villanova.edu to the safe sender's list
to ensure delivery into your inbox.
- Some e-mail providers will block the message(s)
because the e-mail system thinks the message is SPAM.
Please contact your e-mail administrator to allow
alert@alert.villanova.edu .
What if I listed a company e-mail address?
- Send yourself a test
to confirm. Log into Nova Alert and
click Send test Go.
- Check your junk e-mail folder in your mail program.
You will need to add the address
alert@alert.villanova.edu to the safe sender's list
to ensure delivery into your inbox.
- Some e-mail providers will block the message(s)
because the e-mail system thinks the message is SPAM.
Please contact your e-mail administrator to allow
alert@alert.villanova.edu .
How do I prevent SPAM filters from blocking my alerts?
- Internet Service Providers (ISPs) utilize various
methods to prevent unsolicited commercial e-mail (Junk
mail or spam) from being delivered to users' mailboxes.
- Contact your ISP for questions about spam/junk
e-mail filters.
What if I lose my password for the Nova Alert website?
- Go to
http://alert.villanova.edu
- Click on the lost password link.
- Enter your e-mail address used when you registered.
Your password will be reset and a message containing
your new password will be sent instantly to your
registered devices.
Will you receive any marketing or advertising
messages? No, Nova Alert is setup to communicate emergency and
weather related information.
If you are still experiencing problems
with Nova Alert please contact the Villanova Help Desk
610-519-7777 or email
support@villanova.edu
For more information about the
University's Crisis Response Procedures, please visit
http://www.villanova.edu/communication/crisisresponse.htm
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