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 The purpose of this Disclosure Statement is to inform you of certain rights
you have under the Electronic Fund Transfer Act.
- Use of the Wildcard
You may use your Wildcard at various locations on the Villanova Campus and
its environs which display the Wildcard symbol to:
- purchase food, school supplies, postage stamps, admission to movies and
certain events, other goods and services,
- use vending machines in various locations,
- use washers and dryers in residence halls and apartment buildings and
such other uses as we may add to the service from time to time.
When you use your Wildcard to purchase goods and services we will deduct
the amount from your Wildcard account. You may not withdraw cash from your
Wildcard account. All deposits must be made in person, mail, or by the
Villanova approved On-Line Deposit system.
- Limits on the Use of Your Wildcard
You may use your Wildcard as many times a day as you wish, provided there
are sufficient funds in your Wildcard account to pay for the goods or
services purchased. You may purchase items up to the full amount available
in your Wildcard account at the time of the purchase without limits. If you
use all the funds in your account, you must make another deposits and we
must collect the funds before your Wildcard may be used for purchases again.
- How to Contact the Wildcard Office
If you believe your Wildcard has been lost or stolen or that an unauthorized
purchase from your Wildcard account has occurred or may occur, please
contact the Wildcard Office immediately:
- Telephone
Number: 610.519.6202
- Write the Wildcard Office at:
Wildcard Office, Dougherty Hall
Villanova Universityy
800 Lancaster Avenue
Villanova, PA 19085 If the Wildcard Office is closed, you may
report the loss on line at
http://www3.villanova.edu/wildcard/services.html or to the Villanova Public
Safety Office. If your Wildcard is lost, stolen or damaged, your Wildcard
account will be frozen as soon as you report it to us; however, the funds on
this account cannot be protected until you report the loss or theft to us. A
new Wildcard will be issued to you when you report it lost or stolen. Your
account will then be reactivated with the remaining balance from your
Wildcard account. If you have activated the Wachovia ATM access on your
Wildcard, and your Wildcard has been lost or stolen, you must also contact
Wachovia Customer Service at 1.800.326.3862, P.O. Box 563962, Charlotte, NC
28256-3962.
- No Charges for Transactions
There are no charges for using your
Wildcard. There will be a replacement fee of $25 to replace your Wildcard if
it is lost, stolen or $15 if the card is damaged.
- Records of Transactions
You will not receive a printed receipt for each
Wildcard purchase transaction Which you make, but the amount of the purchase
and the remaining amount in your Wildcard account will be displayed at the
terminal at the time of the transaction. You may request a statement showing
your transactions and the status of your account from the Wildcard Office.
Statements will only be issued on request.
- Liability for Unauthorized Transfers
Contact The Wildcard Office
IMMEDIATELY if you believe your Wildcard has been lost or stolen Telephoning
us at 610.519.6202 is the best way of keeping your losses to a minimum. Your
Wildcard is like cash and you could lose all your money in the account if
you take no action to notify us of the loss of your Wildcard. If you notify
us of the loss we will freeze your account immediately at that time. If you
notify us of the loss, your liability for unauthorized transfers using your
Wildcard will be as follows: a. If you contact us within two (2) business
days of the loss or your discovery of the loss, you can lose no more than
$50 if someone used your Wildcard without your permission. b. lf someone
used your Wildcard without your permission, you could lose up to $500 if you
do not contact us within two (2) business days after you learn of the loss
and we can prove that we could have prevented the loss if you had contacted
us.
- Business Days
Our business days are Monday through Friday. Holidays are
not included.
- In Case of Error or Questions About Transactions
If you believe there is
an error in your account or you have a question about a transaction,
telephone us at 610.519.6202 or write to us at: Wildcard Office, Dougherty
Hall 800 Lancaster Avenue, Villanova, PA 19085 as soon as you can. You must
do the following: . Tell us your name and student identification number; a.
Describe the error or the transaction you are unsure about, and explain as
clearly as you can why you believe it is an error or why you need more
information; and b. Tell us the dollar amount of the suspect. If you tell us
orally, we will require that you send us your complaint or question in
writing within 10 business days. After we receive your inquiry, we will tell
you the results of our investigation within 20 business days after we hear
from you and we will correct any error promptly. If we need more time,
however, we may take up to 90 days to investigate your complaint or
question. If we decide to do this, we will recredit your account within 20
business days for the amount you think is in error, so that you will have
the use of the money during the time it takes us to complete our
investigation. If we do not receive your complaint or question in writing
within 10 business days of your oral notice, we may not recredit your
Wildcard account. If we decide that there is no error, we will send you a
written explanation within 3 business days after we finish our
investigation. You may ask for copies of the documents that we used in our
investigation. If we credit your account with funds while investigating an
error, you must repay those funds to us if we conclude no error has
occurred.
- Disclosure of Account Information
We will disclose information about
your account or the transactions you make to third parties: . Where it is
necessary to complete transactions; a. In accordance with your written
permission; b. In order to comply with court orders or government of
administrative agency summonses, subpoenas, orders, examinations and escheat
reports; and/or c. On receipt of certification from a federal agency or
department that request for information is in compliance with the Right to
Financial Privacy Act of 1978.
- Our Liability for Failure to Complete an Electronic Fund Transfer
Transaction
If we fail to complete a transaction on time or in the correct
amount, when properly instructed by you, we will be liable for damages
caused by our failure unless:
- There are insufficient funds in your
account to complete the transaction through no fault of ours;
- Funds
deposited to your account have not been collected;
- The funds in your
account are subject to legal process;
- Your card has been reported lost or
stolen and you are using the reported card;
- We have reason to believe
that the transaction requested in unauthorized;
- The failure is due to an
equipment breakdown which you knew about when you started the transaction;
- The failure was caused by an act of God, fire or other catastrophe, or by
another cause beyond our control.
In any case, we shall only be liable for
actual proven damages if the failure to make the transaction resulted from a
bona fide error despite our procedures to avoid such errors.
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