Frequently Asked Questions

Below is a comprehensive list of frequently asked questions related to Learning Support Services. If you have additional questions after reading all of the FAQs, please contact us by email.

  • Students with disabilities must first complete the two-step registration process with LSS to receive disability accommodations. Step 1: Complete the Online Intake Form through ClockWork and submit your documentation; Step 2: Discuss your academic or housing accommodation needs with an LSS staff member.
  • Once you are registered with LSS and approved for accommodations, complete the Request for Accommodations form in ClockWork. This will enable you to send your professors a copy of your accommodation letter. Students must complete a Request for Accommodations each semester.

Check out our Clockwork Guidelines for additional information.

Documentation needed to determine reasonable accommodations largely depends upon the nature of the disability. Please refer to our Documentation Guidelines to learn more about acceptable documentation. Please note that LSS cannot provide evaluations to students whose documentation is outdated, but we can make suggestions for local resources that conduct evaluations.

A qualified evaluator should perform testing. For example, clinical or educational psychologists, school psychologists, psychiatrists, and other professionals who are trained in the assessment of specific disabilities in adolescents and adults would be qualified evaluators. It is not considered appropriate for professionals to evaluate family members.

LSS, in conjunction with faculty and Residence Life, provides reasonable disability accommodations for students with learning disabilities, ADHD, Autistic students and for students with mental health conditions that rise to the level of disability. LSS provides academic support for all undergraduate and graduate students, such as one-on-one academic coaching, study tools videos and workshops that will help you develop strategies and skills around time management, organization, study techniques, test-taking strategies, test anxiety and more.

Students with physical disabilities, neurologically based disorders, sensory disabilities, chronic illness or a temporary injury are supported by our colleagues in the Office for Access and Disability Services.

Although assistance is provided, much of the responsibility for follow-through is up to the student. Students who anticipate needing a great deal of structure and support should seriously consider a college with a comprehensive program.

Reasonable academic accommodations are individual and based on the nature of the disability and the academic environment. Some of the more common accommodations are extended time for tests, note-taking assistance, and access to books in alternate formats. Reasonable accommodations in a postsecondary environment may differ from those available to the student in secondary school. Depending on the nature of the disability and the accommodations requested, the amount of advance notice provided may impact the University's ability to provide accommodations.

Foreign language is a requirement for the College of Liberal Arts and Sciences only.  The University policy is not to provide waivers; however, students with a significant language disability may petition the Assistant Dean for Undergraduate Students for possible modification of the requirement.  Documentation of a language-based disability will need to be on file in LSS. For questions about this process, please email us.

Students who have struggled with language learning will often find their greatest chance of success when taking a language in isolation, such as in the summer term. If a student has not been recently taking a language in high school, it may be appropriate to postpone fulfilling the requirement during the first year.

The Mathematics requirement varies with the college and the major of the student. Many students will have only 1 course to take, and therefore have more flexibility in the type of course to fulfill the requirement. In some majors, there are very specific courses required, and almost all of these courses are essential requirements for the particular program and therefore modifications are very rare.

All students have access to Tutoring Services on campus. Please email Tutoring Services to learn about the available tutors or to request a tutor for a specific course.

  • College is difficult, and it can be even more challenging for a student with a disability. Since you will be spending more time on classwork than many of your peers, you must choose a major that you like. This will allow you to have greater focus on your work.
  • Planning is essential to your success. If possible, take a reduced load of courses in your first year. This may help you make the transition to the competitive college environment.
  • Many students view college as a fresh start and a time to do things on their own. Due to differences in requirements in high school and college, the strategies that worked in the past may not work now. Seek help early. It is best to be overly prepared in the beginning.
  • Get comfortable with your computer. Consider looking at software that might help you with your work, such as TextHelp’s Text-to-Speech Tools

Please review the Section 504 Grievance Procedure to view the full grievance policy.