Career Streams and Levels

Tasks are very routine with specific instructions to achieve standardized solutions. 

Work is closely supervised.

Tasks are typically routine with some deviation from standard practice.

Works under moderate supervision.

Work consists of tasks that are typically not routine and may require some analysis to understand and resolve.

Works independently under limited supervision.

Achieves operational targets through having advance knowledge of the operational procedures OR leading other team members within the job area through delegation and review.

Works independently under minimal supervision.

Communicates with contacts typically within and outside the department on matters that involve obtaining or providing information on matters of  moderate importance to the job area.

Explains practices, procedures, and policies to reach agreement.

Communicates with contacts typically within and outside the department on matters that involve obtaining or providing information on matters of significant importance to the job area.

Explains practices, procedures, and policies to reach agreement or support operations.

May act as a team lead and assist the supervisor or manager OR act as a lead or subject matter expert in the job area (i.e., the most senior-level individual contributor in the Support career stream).

May delegate tasks to junior-level staff and be responsible for the review of their work product.

Requires  limited  job knowledge  of  systems and  procedures.  Follows  basic  work  routines and standards.

May not require education or prior experience.

Requires  basic  job  knowledge  of  systems and  procedures obtained  through  prior  work experience or education.

Typically has a high school diploma or equivalent.

Requires broad knowledge of operational systems and practices typically gained through extensive experience and/or education.

Typically has a high school diploma or equivalent.

Requires advanced knowledge of operational systems and practices typically gained through extensive experience and/or education.

Typically has a high school diploma or equivalent.

Works to achieve operational targets within job area which has some impact on the overall achievement of results for the department.

Work is closely supervised.

Communicates with contacts typically within the department on matters that involve obtaining or providing information requiring some explanation or interpretation to reach agreement.

May work to influence parties within own job function at an operational level.

Communicates with parties within and outside of own job function at an operational level regarding policies, procedures, and practices. Typically has responsibility for communicating with parties external to the institution.

Communicates with parties within and outside of own job function, and typically has responsibility for communicating with parties external to the institution.

Considered a subject matter expert within the institution. Requires ability to communicate with senior leadership regarding matters of significant importance to the institution.

Communicates with parties within and outside of own job function, and typically has responsibilities for communicating with parties external to the institution.

Considered a subject matter expert both within and outside of the institution. Requires ability to communicate with senior leadership regarding matters of significant importance to the institution.

May provide guidance, coaching and training to other staff within job area.

May delegate work and review work product of others.

Has no direct reports or people management responsibilities.

Typically responsible for providing guidance, coaching and training to other staff within job area.

Typically responsible for delegating work and reviewing of work services of others.

May have direct reports but the majority of time is focused on a professional or technical specialty.

Frequently responsible for providing guidance, coaching, and training to other staff across the institution within area of expertise.

Typically responsible for leading large, complex initiatives of strategic importance to the institution, involving large cross-functional teams.

May have direct reports but the majority of time is focused on a professional or technical specialty.

Plans and establishes operational objectives for a team of support staff. Delivers operational results that have moderate impact on the achievement of departmental results.

Recommends operational plans and strategies that will directly impact the achievement of overall functional results. Directs the execution of strategies established by functional leadership.

Work requires a high degree of responsibility for resources, and frequently influences business decisions made by leadership.

Responsible for adjusting or recommended enhancements in systems and processes to solve problems or improve effectiveness of job area.

Tasks are general and may require understanding of broader set of issues, but typically are not complex.

Responsible for making moderate improvements of processes, systems, or services to enhance performance of the job area.

Tasks are complex and may require understanding of broader set of issues.

Responsible for making moderate to significant improvements of processes, systems, or services to enhance performance of job area.

Tasks are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem. Outcomes typically impact a single department or specialty.

Responsible for making moderate to significant improvements of processes, systems, or services to enhance performance of job area.

Tasks are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem. Outcomes typically impact multiple departments or specialties.

Responsible for making significant improvements of processes, systems, or services to enhance performance of job area.

Tasks are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem. Outcomes typically impact multiple departments or specialties.

Communicates with parties within and outside of own job function.

Explains policies, practices, and procedures of the area of responsibility to others within the institution.

Communicates with parties within and outside of own job function.

Explains policies, practices, and procedures of the job area to others within the institution.

Communicates with parties within and outside of own job function.

Explains policies, practices, and procedures of the job area to others within the institution. Sometimes requires ability to influence others outside of own job area on policies, practices, and procedures.

Communicates with parties within and outside of own job function.

Requires ability to influence others outside of own job area on policies, practices, and procedures.

Communicates with parties within and outside of own job function. Works to influence others to accept job function’s view and practices.

Requires ability to communicate with executive leadership regarding matters of significant importance to the institution.

Supervises junior professionals and support staff.

Provides primary input on decisions for direct reports with manager review and in accordance with University guidelines.

Manages experienced professionals, typically at junior or intermediate levels.

Provides primary input on decisions for direct reports with manager review and in accordance with University guidelines.

Manages a small to mid-sized team. Leads, directs, and reviews the work of a team who exercise latitude in their assignments.

Provides primary input on decisions for direct reports with manager review and in accordance with University guidelines.

Manages a large team typically comprised of managers and experienced professionals.

Provides primary input on decisions for direct reports with manager review and in accordance with University guidelines.

Manages a department that includes multiple teams led by managers.

Provides primary input on decisions for direct reports with manager review and in accordance with University guidelines.

Head of a sub-family or smaller function. Establishes and implements short-to mid-term strategic, tactical and operational plans with impact on the achievement of Line of Business results.

Head of multiple job families or divisions. Assists the President in leading the institution to achieve mission and values. Focus is on long- term strategies to achieve business results.

Helps to establish the Institutional Vision.

Responsible for improving upon entire processes or systems, leveraging on personal past experiences and in-depth understanding of best practices in the marketplace that may improve the competitive position of the institution.

Work is complex and multi-dimensional, requiring broad-based consideration of variables that impact areas outside of immediate responsibility.

Responsible for improving upon entire processes or systems, leveraging on personal past experiences, in-depth understanding of best practices and original approaches that may improve the competitive position of the institution.

Work is complex and multi-dimensional, requiring broad-based consideration of variables that impact multiple areas of the institution.

Provides guidance and leadership to implement transformational change that has broad impact on the achievement of results for the institution.

Oversees and advises on the development of end-to-end solutions to address problems that are multi-dimensional and impact the entire institution. Work is multi-dimensional and extend broadly across the entire institution.

Communicates with parties within and outside of own function, and typically has responsibilities for communicating with parties external to the institution.

Typically negotiates and compromises to influence internal and external parties to accept concepts, practices and approaches of the functional area.

Requires ability to communicate with senior leadership regarding matters of strategic importance to the institution.

Communicates with parties within and outside of functional area and has responsibilities for communicating with parties external to the institution.

Typically negotiates and compromises to influence internal and external parties to accept concepts, practices and approaches of the functional area.

Requires ability to influence the strategic vision of the organization.

Communicates with parties within and outside of the institution, including external stakeholders.

Negotiates on matters of strategic importance with internal and external parties who often have conflicting objectives.

Requires the ability to help set the strategic vision of the institution, through guidance from the President.

Leads a sub-family or smaller function, which includes multiple teams led by directors and managers. Responsible for developing mid-term plans on how to optimize one or more areas of the institution and the talent required to execute strategies for the job area.

Typically has hiring, terminating, promotion and reward authority within own area, in accordance with University Guidelines.

Leads a job family or division, which includes multiple teams led by directors and managers. Responsible for developing mid to long-term plans on how to optimize one or more areas of the institution and the talent required to execute strategies for the job area.

Typically has substantial latitude for hiring, terminating, promotion and reward authority within own area, in accordance with University Guidelines.

Leads job families or divisions. Responsible for leadership for major area(s) within the institution.

Typically has complete latitude for hiring, terminating, promotion and reward authority within areas of responsibility, in accordance with University Guidelines.

Requires advanced higher education and institutional knowledge, general management, and leadership capability to lead business or functional teams.

Typically has mastery within a specific technical or broad expertise across multiple related disciplines.

Requires advanced higher education and institutional knowledge, general management, and leadership capability to lead business or functional teams.

Typically has extensive practical experience across multiple professional disciplines, combining theory, past practical experience and the institution’s mission and values.

Requires exceptional higher education and institutional knowledge, general management, and leadership capability.

Typically has broad substantive management experience across multiple professional disciplines.

Applies extensive business and industry expertise and provides institutional thought leadership.